Contact information
If you have questions about your order, shipping, returns, or any products on Gemzy.ca, you can reach us through the contact options below. We respond to most inquiries within 24–48 business hours.
Customer Support Email
support@gemzy.ca
This is the best way to reach us for:
- Order questions
- Product inquiries
- Returns or refunds
- Website issues
- General support
Business Address
Gemzy
7792 Rue La Franchise
Quebec, QC, Canada
G2K1R8
Phone Number
+1 581-799-5021
SMS or Phone Call.
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: Closed
Online orders remain open 24/7.
Response Time
We aim to reply to all messages within 24–48 business hours.
During product releases or peak seasons, response times may be slightly longer.
Additional Contact Methods (Optional)
You may also reach us on:
- Instagram: @gemzy.ca
- Facebook Page: Gemzy
- Shopify Contact Form
(Include only the ones you actively use.)